You make an excellent point. What are these surveys measuring. Often times, I have to work with surveys and let’s just say I’m not a huge fan… It’s not because you can measure something quantitatively that it means it’s valid or accurate. There’s also something to be said about the use of statistics in research… It’s not because you have a good p value that your research is good… A lot of people forget that it’s not about what result you obtain from a calculation that matters, but whether the question that was asked at the beginning can be calculated statistically, is calculated an appropriate way and that result reflects the question that’s investigated.
Here is a link to an article in the Atlantic, The Trouble With Satisfied Patients. The gist of the article is that often hospitals with the highest patient satisfaction demonstrated some of the worst patient outcomes.
I first discussed the patient satisfaction issue a few months back in a post entitled How Satisfied Are You? In it I had linked to another article in JAMA that pointed out that patients who are more satisfied with their care spend more money on that care and are more likely to die.
How can this be?
Is it possible that we are emphasizing the wrong things when we are talking about and measuring patient satisfaction?
Case in point: When my son was born I took him to the hospital to get his second newborn screen done, the one that checks for certain genetic and metabolic abnormalities and that is required by…
View original post 986 more words